Avon Public Schools

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2-Factor Authentication, Duo App, Hardware Tokens (8)

Information about 2-step, 2-factor, multi-factor authentication. Duo App, hardware tokens, etc.

How do I add or change my 2FA method for Windows Logins using Duo?

How do I enroll in 2FA for Google accounts?

How do I enroll in 2FA for Windows login using Duo?

How do I log into my Windows computer with Duo Security?

How do I request a hardware token?
Chrome Browser (3)

Issues with Chrome web browser.

Chrome closes/crashes at the same time every day

How do I clear my cookies and cache?

PowerSchool "Message Sender" gives this error: "Authorization failed, possibly due to missing cookies"
ChromeBooks (5)

"This device was locked by the administrator" message.

ChromeBook isn't reading QR codes for students

Finding Chromebook serial number

How do I pay the Technology Device Protection fee?

How do I remove an account on my chromebook? (A friend or sibling has signed in to my Chromebook)
Google Services (2)

Questions about Google Mail, Drive, Docs, Classroom, etc.

Can I keep my school email and documents when I leave?

I am unable to use the Sign in with Google button to access a website.
Internet Access, WiFi (4)

Questions about connectivity issues.

How do I connect my personal Android or ChromeOS device to the WiFi?

How do I connect my personal Apple iPhone or iPad device to the WiFi?

I have a guest presenter and they need WiFi access.

Is there WiFi/Internet Access available for my personal device?
PowerSchool (1)

Questions related to PowerSchool and PowerTeacher Pro.

Enter grades for dropped/withdrawn students.
Printing (3)

Printing, printers, PaperCut Software, etc...

"Printer access denied by group restriction" error when printing from a Chromebook.

ChromeBooks prompt for a login when I send something to print.

I can't find the printer I want in Chrome.
Remote Support (1)

TeamViewer Remote Support Tool

I was told to download the TeamViewer remote support tool.
Schoology FAQs (1)

Schoology FAQs

How to Create a Editable Shared Google Doc as an Assignment in Schoology
Software (2)

Other software related questions

How do I use TI - SmartView CE-84 emulator?

iPevo Visualizer - Icon is not on my desktop
Telephone, Fax, Voice Mail (5)

Information about telephones, faxing (eFax), voice mail, or district owned mobile devices.

How do I adjust the ringer volume on my phone?

How do I send or receive fax documents?

How do I set up my office/classroom voice mail box?

How do I use telephone features (conference, transfer, etc.)

I would like to receive my voice mail messages in my email.
The Kitchen Sink (6)

Questions that don't fit in any other category.

Are my files on my laptop or desktop computer backed up?

BenQ FAQ and training videos

How do I log into the IT ticket system?

How do I submit a time off request?

I do not see my BenQ board on Insta Share app on my Laptop.

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